Come Onboard with Service Unlimited

Service Coordinator

Location: New Castle, DE

Job overview:

Seeking a highly organized and detail-oriented HVAC Service Coordinator to oversee the daily activity coordination of multiple service technicians. The ideal candidate will be responsible for scheduling work, inside sales, and creating accurate invoicing based on technician labor cost, multiple line items of parts and supplies. This role must focus on ensuring a high level of detail with mathematical and grammatical accuracy. The ability to author clear and understandable customer focused communication is important.

Do you have these skills?

• Strong leadership and team development
• Adaptable and able to relate to all types of work styles and personalities.
• Project coordination and management
• Excellent prioritization and organization
• Support processes and foster team and individual accountability
• Positive, upbeat attitude with a desire to contribute to growing the company into the future!

Key Responsibilities:

• Schedule and dispatch multiple HVAC service technicians to various customer locations to complete various tasks
• Create accurate invoices based on labor cost, multiple line items of parts and supplies varying in cost.
• Ensure high level of detail with mathematical accuracy in invoicing.
• The ability to identify and resolve discrepancies in context and grammar within communications.
• Compile and maintain data to track performance.
• Communicate effectively and professionally with customers and team members.
• Monitor technician activity to ensure timely job completion.
• Provide administrative support to both field team and department leadership.

Requirements:

• Education: Associate level
• Highly detail oriented
• Strong mathematical skills (junior level accounting)
• Excellent grammatical skills (The ability to author clear and understandable communications)
• High level with attention to detail
• Ability to effectively and efficiently work in a fast-paced environment and adapt to changing conditions.
• Excellent verbal and written communication skills
• Ability to manage multiple tasks simultaneously.
• Excellent organizational and time management skills
• Previous experience in a billing role is highly desired.
• Previous experience in a leadership role is highly desired.
• Previous experience in a dispatch role is a plus.
• Experience in the HVAC industry is a plus .
• Proficient in Microsoft office applications